Privacy and Cookie Policy
Privacy Policy
Last updated: 26th January 2026
We know privacy policies aren’t the most exciting part of party planning, but they’re important. This page explains how we collect, use, and protect your information when you shop with us online.
- Who We Are
We are an online retailer specialising in party supplies, decorations, balloons, and celebration essentials.
If you need anything related to this policy, you can reach us at:
Email: info@partytales.co.uk
Phone: 01277 671001
- The Information We Collect
We only collect what we need to process your order and improve your experience.
2.1 Personal Information
- Name
- Email address
- Phone number
- Billing and delivery address
2.2 Payment Information
Payments are processed securely by trusted third‑party providers. We never store your full card details.
2.3 Technical Data
- IP address
- Browser type
- Device information
- Cookie data
- Pages visited and actions taken on our site
2.4 Order & Account Information
- Order history
- Wishlist items
- Communication preferences
- How We Use Your Information
We use your data to:
- Process and deliver your orders
- Provide customer support
- Improve our website and services
- Send marketing emails (only if you opt in)
- Prevent fraud and maintain security
- Personalise your shopping experience
- Sharing Your Information
We only share your data with trusted partners who help us run our business, such as:
- Delivery companies
- Payment processors
- IT and hosting providers
- Marketing platforms (if you opt in)
We never sell your data.
- Marketing Communications
If you choose to subscribe, we may send you updates, offers, and party inspiration.
You can unsubscribe at any time.
- Data Security
We use technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
- Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to marketing
- Request data portability
To exercise any of these rights, contact us at info@partytales.co.uk.
- Data Retention
We keep your information only as long as necessary for legal, business, or operational reasons.
- Third‑Party Links
Our website may contain links to other sites. We’re not responsible for their privacy practices.
- Changes to This Policy
We may update this policy occasionally. Any changes will be posted here with a new “Last updated” date.
Cookie Policy
Cookie Policy
Last updated: 26th January 2026
Cookies help our website remember your preferences, keep your basket intact, and make your shopping experience smoother. This policy explains how and why we use them.
- What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly and provide useful information to site owners.
- Types of Cookies We Use
2.1 Essential Cookies
These keep the site running — without them, checkout and basket features wouldn’t work.
2.2 Performance Cookies
These help us understand how visitors use our site so we can improve it.
2.3 Functional Cookies
These remember your preferences, such as saved items or login details.
2.4 Marketing Cookies
These help us show relevant ads and measure campaign performance.
- Third‑Party Cookies
Some trusted partners may place cookies on your device, including:
- Google Analytics
- Meta Pixel
- Payment providers
- Email marketing platforms
These help us analyse traffic, improve performance, and keep payments secure.
- Managing Cookies
You can control or disable cookies through your browser settings.
Please note: disabling essential cookies may affect how the website functions.
- Updates to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted here.
- Contact Us
If you have questions about cookies or privacy, contact us at:
info@partytales.co.uk