Terms and Conditions

About Us

We operate as a UK‑based retailer specialising in party supplies, decorations, balloons, tableware, and related products.
Our business details:

Company Name: Party Tales Limited
Registered Address: Unit C, Hubert Road, Brentwood, Essex CM14 4JE
Registration Number: 13562689 (Registered in England & Wales)
Contact Email: info@partytales.co.uk
Contact Number: 01277 671001

Use of Our Website

You must be at least 18 years old to place an order.
You agree not to misuse the website, attempt unauthorised access, or engage in any activity that disrupts our services.
All content on the website — including images, text, product descriptions, and branding — is owned by or licensed to us and may not be copied or reproduced without permission.

Products & Descriptions

We aim to ensure all product descriptions, images, and pricing are accurate.
Colours may vary slightly due to screen settings or manufacturing differences.
Product availability is subject to change without notice.
Balloon products may require professional inflation or handling; please follow all safety instructions provided.

Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable.
We reserve the right to update prices at any time.
Payment must be made in full at checkout using accepted payment methods displayed on the website.
Orders are only confirmed once payment has been successfully processed.

Delivery

Delivery options, timeframes, and costs are displayed at checkout.
Estimated delivery times are not guaranteed and may vary due to courier delays or external factors.
You are responsible for providing accurate delivery information. We cannot refund or replace orders delivered to incorrect addresses provided by the customer.
Risk of loss passes to you once the order is delivered.

Returns, Refunds & Cancellations

Returns

You may return unused, unopened items within 14 days of delivery.
Perishable, personalised, or custom-made items cannot be returned unless faulty.
Balloon products that have been inflated cannot be returned.

Faulty or Damaged Items

If an item arrives damaged or faulty, please contact us within 48 hours with photos and order details.
We will offer a replacement or refund in accordance with UK consumer law.

Cancellations

Orders can only be cancelled before dispatch.
Once dispatched, the standard returns process applies.

Privacy & Data Protection

We take your privacy seriously. Personal information is handled in accordance with our Privacy Policy and UK GDPR regulations.
By using our website, you consent to the processing of your data as described in our Privacy Policy.

Safety Information

Some products may pose risks to children or pets.
Balloons should always be used under adult supervision.
Latex balloons may cause allergic reactions.
You agree to follow all safety instructions provided with products.

Order Acceptance

We reserve the right to refuse or cancel any order for reasons including:

Product availability
Pricing or description errors
Suspicion of fraudulent activity
Delivery restrictions

If an order is cancelled after payment, a full refund will be issued.

Links to Third‑Party Sites

Our website may contain links to external websites. We are not responsible for the content, policies, or practices of third‑party sites.

Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Our liability is limited to the value of the order placed.
Nothing in these Terms excludes liability where it cannot be limited under UK law.

Changes to These Terms

We may update these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of the website constitutes acceptance of the updated terms.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
Email: info@partytales.co.uk
Phone: 01277 671001